Want to head straight to my top picks? The best knowledge base software is Freshdesk and HubSpot Knowledge Base.
Do you need to figure out which knowledge base software to use for your business?
In this guide, I ranked and reviewed the best knowledge base system software to use based on ease of use, search and help desk capabilities, features, pricing, support, and more.
Let’s get to the list.
Disclaimer: Please note, I may receive affiliate compensation for some of the links below at no cost to you if you decide to purchase a paid plan. However, these are the best tools I have tested for launching and running a knowledge base. You can read my affiliate disclosure in my privacy policy.
What is the Best Knowledge Base Software?
Here’s a list of some of the best knowledge base platforms to use this year.
1. Freshdesk.
Best overall knowledge base software (Free – $99 per month).
Freshdesk is a cloud-based knowledge base tool that provides solutions to set up a knowledge base for convenient customer self-service. The helpdesk tool helps you assist customers in discovering answers to common questions.
It also helps you keep documentation up to date, manage knowledge access and permissions, organize documents, and more. The software helps you document tutorials, answers to frequently asked questions, DIY guides, etc.
Its free text editor is another bonus. The text editor provides numerous formatting options to structure your content and answers. It also makes it easier to embed images and other graphics to demonstrate tutorial steps.
Key Features:
- Versions and Translations – It allows you to deliver content in multiple languages and provide translations to serve customers worldwide.
- One-Click Actions – It has a two-pane view to go from one point to another and access relevant categories, articles, and folders through one click. It also allows you to make changes to several articles, folders, or categories simultaneously.
- Unlimited Storage Space – It provides unlimited storage space, allowing you to host as many tutorials and image-heavy guides as you want.
- SEO Capabilities – It embeds meta tags, titles, and more to improve your search engine discoverability.
Pros of Freshdesk:
- The tool creates content by sourcing data from agents.
- It helps you manage multi-product content.
- Performance tracking based on customer feedback.
- Tracking of content evolution to restore best options.
- Content reviewing within the dashboard to get instant updates on article status.
- Template standardization and creation for supporting articles.
Pricing:
Freshdesk comes with five plans (including a freemium plan):
- Sprout – Free plan
- Blossom – $15 per month
- Garden – $35 per month
- Estate – $49 per month
- Forest – $99 per month
All of the plans provide features like ticket dispatch, email and social ticketing, ticket trend report, data center location, and more. You also get a 21-day free trial.
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