Best Order Management Systems of 2021 (Ultimate Guide)

 

Want to jump straight away to my top picks? The best order management systems are Oracle NetSuite and Orderhive.

Getting a lot of online orders is a good thing. Getting so many that you can’t manage them is another problem entirely.

If you’re looking for the best OMS to centralize and process your orders, this guide is for you.

I ranked and reviewed the best systems based on ease of use, features, integrations, pricing, support, and more.

What is the Best Order Management System?

Here are my top picks for the best order management system:

1. Oracle NetSuite.

Best overall order management system (Quote-based).

NetSuite is a cloud-based order management tool that helps you automate order-to-cash processes and streamline orders without any manual errors. The system integrates sales, financial, and fulfillment teams to eliminate billing errors and increase fulfillment efficiency.

Most prominent services include accounting, invoicing, billing management, quote accuracy, revenue recognition processes, returns management, sales order management, etc. It also performs costing and profit analysis, along with multi-currency pricing management.

The ability to manage, control and optimize pricing and promotions is one of its other prominent features. It helps you streamline customer lifecycle workflow, establish multiple pricing tiers, monitor past billing records, perform gross profit analysis, and more.

The tool also offers an in-built return management system and integrates it with customer support. You can assist your customers with a return policy where they can communicate, raise a ticket for any repair work, warranty issues, or a speedy refund.

Key Features:

• Approve Orders – You can approve orders based on the company policy and calculate commissions based on the sales team’s performance.
• Built-in CRM – Establish a personalized relationship with your customers with a proper CRM system.
• Establish Pricing Levels – It helps you establish pricing levels based on your user base and provides insight into your pricing efficiency.
• Identify optimal shipping location – It helps you identify optimal shipping location and shortens the time frame between order placed and shipment fulfillment.

Pros of Netsuite:

• Drag-and-drop interface.
• Cross-channel inventory.
• It reduces the shipping cost by shipping the order from the closest location.
• Automated and pricing updates with previews.
• Centralized promotions management.
• Real-time approval handling and monitoring.
• You can customise the dashboard to align with your business flow.

Pricing:

Pricing information is not available on the official site. Get in touch with the vendor for a custom quote or to schedule a free consultation.